Student Support and Services

Located in the Computer Center Building, room CC113, the Computer Support Center (CSC) is a free source for computer help provided by Information Technology Services (ITS), available to all currently registered students as well as faculty and staff.  It’s intent is to be used as a resource to help those who wish to connect and use the University’s network and email system either from on campus or off.  Here, one can obtain E-mail Accounts, report problems with the Network, and have computer related questions answered. Students can call, email, or show up in person to make use of the services offered.  Some services require “in person” visits only.

Specifically, the CSC is available for helping those trying to connect to the University’s network from either on-campus or off-campus.  The CSC will also help with problems using, receiving, or sending University email, how to get a web site posted to the server, and help using the scanners provided in the CSC (at no cost), Laser and color printing are available for a fee.

The CSC does not perform hardware repairs, hardware installations or upgrades, or install software programs. The CSC will assist students on network related issues.  As a convenience to the students we are trying to negotiate an on-campus computer vendor unaffiliated with the University for services not performed by the CSC, for a fee.  There are also several off-campus local businesses available, consult your local yellow pages.

Due to the recent and ongoing onset of severe viruses and the need for the University to safeguards its network performance and integrity, student ports are being shut off for virus or virus-like activity.  The CSC has been offering HELP with virus removal.  It is the responsibility of the student to bring the infected machine to the CSC, stay with the machine, and process the steps the student staff guides them through with regards to windows updates, virus removal, and installation of University provided anti-virus.  It is not the responsibility of the University of Hartford to fix the student's computer, the same as the University does not fix student's cars, televisions, or microwaves.  If the efforts of the CSC fail to fully remove the infection/problem, the student will need to seek outside professional services to remedy the problem.  The CSC cannot provide any additional HELP at that point.  System restores, reformatting or rebuilding machines are NOT in the scope of our services.  Please refer to the letter sent out to the university community titled "Important Notice to students from UofH Information Technology Service" for more details.

There is NO on-site service provided at any time from the staff at the CSC. The CSC staff uses phone, email, and personnel support from within their room, CC113. Students with network problems that cannot be resolved with a phone call may be asked to make an appointment to bring in their computer.  It is the computer owner’s responsibility to bring the machine in and stay during the diagnosing/repair process.  Students will be requested to call the CSC from their residence room in order for the staff to diagnose network connectivity issues properly.

In addition, color scanning and laser printing are available for student, faculty and staff use. Scanning is free, however, laser printing costs $0.05/page for black & white and $1.00/page for color. The CSC can be reached by phone at ext. 5999 option 1, 0 on campus, (860)768-5999 off campus, [by email], or just stop in during normal hours of operation.

Student workers staff the CSC, help for students, by the students.  They are qualified, authorized, responsible, and allowed to provide the services described as representatives of the ITS Computer Support Center.  If you have any issues with their work or scope of responsibilities, please direct your inquiries and comments to the Manager Client & Customer Services for ITS, Evelyne Haldimann.